Fyndo

    Privacy Policy & Terms of Use

    Effective: June 7, 2026

    Privacy Policy

    1. Who We Are

    Fyndo is a lost-and-found platform operated by Fyndo Private Limited, Pune, India. We help people report, find, and safely return lost items. Contact: hello.fyndo@gmail.com.

    2. What Data We Collect and Why

    We collect personal data only for the specific purposes listed below. We do not sell, share, or trade your data with any third party, and we do not use it for advertising profiling.

    When you report a lost or found item:

    • Your name, email address, and WhatsApp number — to send you claim notifications and your item management link, and to share your contact with an approved claimant so you can arrange return of the item.
    • Item details (category, location, description, date) — to display publicly so the owner can identify their item.

    When you submit a claim:

    • Your name, email address, and WhatsApp number — to notify you of the claim outcome, and to share with the item poster only if your claim is approved.
    • Your description of the item and answers to ownership verification questions — to help the poster verify you are the rightful owner.

    When you join our waitlist:

    • Your email address, city, and user type — to notify you when Fyndo launches in your area.

    We do not collect Aadhaar numbers, PAN cards, bank details, or any government-issued ID.

    3. How Item and Claimant Data Is Handled

    • Item listing details (title, category, location, description, date) are publicly visible on Fyndo to help owners locate their belongings.
    • Your contact details (email, WhatsApp) are kept private and never shown publicly. They are shared only with the other party when a claim is approved and both parties have agreed to connect.
    • Claim descriptions and verification answers are visible only to the item poster — not publicly displayed.
    • Active item listings are archived after 60 days if unclaimed. Archived items are no longer publicly visible.

    4. Data Storage and Security

    Your data is stored securely using Supabase, a cloud database provider. We apply industry-standard access controls and encryption practices. Only authorised Fyndo systems can access private contact details — they are never exposed in public queries.

    5. How Long We Keep Your Data

    • Item and claim data: retained for as long as needed to resolve the claim, then archived. We will erase your data on request.
    • Waitlist data: retained until you unsubscribe or request deletion.
    • You can request deletion at any time by emailing hello.fyndo@gmail.com.

    6. Analytics

    We use PostHog, a product analytics tool, to understand how people use Fyndo. PostHog records page visits, button clicks, and session replays (recordings of how users interact with the page). This helps us identify and fix problems. PostHog does not receive your name, email, or WhatsApp number. You can opt out of analytics tracking by emailing hello.fyndo@gmail.com.

    7. Cookies

    We use cookies for essential site functionality and for the PostHog analytics described above. We do not use advertising or third-party tracking cookies.

    8. Your Rights Under Indian Law (DPDPA 2023)

    Under the Digital Personal Data Protection Act, 2023, you have the right to:

    • Access the personal data we hold about you
    • Correct inaccurate personal data
    • Request erasure of your personal data
    • Withdraw consent at any time (withdrawal does not affect prior processing)
    • Nominate someone to exercise your rights on your behalf
    • File a grievance with our Grievance Officer

    To exercise any of these rights, email hello.fyndo@gmail.com. We will respond within 30 days.

    9. Data Breach Notification

    In the event of a personal data breach that is likely to result in harm, we will notify affected individuals and the Data Protection Board of India promptly, and no later than as required by the DPDPA 2023 and applicable Rules.

    10. Children's Privacy

    Fyndo is intended for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through Fyndo, please email hello.fyndo@gmail.com and we will delete it promptly.

    11. Changes to This Policy

    We may update this policy from time to time. The latest version will always be at fyndoapp.com/privacy. For significant changes, we will notify users by email where possible.

    12. Grievance Officer

    Name: Omkar Mohan Pimpude

    Email: hello.fyndo@gmail.com

    Response time: Within 30 days

    Address: Pune, Maharashtra, India | Governing law: Laws of India | Jurisdiction: Pune, Maharashtra

    Terms of Use

    1. Acceptance

    By using Fyndo's website or app, you agree to these Terms of Use. If you do not agree, please do not use Fyndo.

    2. Eligibility

    You must be at least 18 years old to use Fyndo. By using this platform, you confirm that you meet this requirement.

    3. What Fyndo Is

    Fyndo is a platform that connects people who have lost items with people who have found them. Fyndo acts as a facilitator only — we are not responsible for the physical handover of items or for verifying the identity of users beyond the in-app verification process.

    4. User Conduct

    By using Fyndo, you agree to:

    • Only post genuine lost or found items
    • Not make false claims of ownership
    • Not use Fyndo to deceive, defraud, or harass any other user
    • Not post any illegal, offensive, or misleading content
    • Meet in safe, public locations for all item handovers

    Violation of these rules may result in permanent removal from the platform.

    5. No Guarantee

    Fyndo does not guarantee that any lost item will be found or returned. We are a platform — outcomes depend on the actions of community members.

    6. Limitation of Liability

    Fyndo is not liable for any loss, damage, or harm arising from use of the platform, including but not limited to items not being returned, disputes between users, or incidents during meetups. We strongly encourage following our Safety Guidelines at all times.

    7. Intellectual Property

    All content on fyndoapp.com including the Fyndo logo, name, and design is owned by Fyndo Private Limited. You may not reproduce, distribute, or use our branding without written permission.

    8. Changes to Terms

    We may update these terms at any time. Continued use of Fyndo after changes are posted means you accept the updated terms.

    9. Governing Law

    These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra.

    10. Partner Venue Obligations

    • Partner venues must accurately log and describe items received — false or misleading entries may result in removal from the Fyndo partner network.
    • Fyndo is not liable for items damaged, lost, or stolen while stored at a partner venue.
    • Unclaimed items after 60 days may be handled at the venue's discretion, in accordance with applicable local laws.